Frequently Asked Questions
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Do you offer door-to-door service?
Yes, we provide door-to-door service and will drop you off at the place you need.
Do your drivers speak English?
Yes, all our drivers speak English. In some cases, we may hire local transport companies, but we make sure they also speak English.
How do I contact you if I need assistance with my booking?
You can contact us via the phone number provided on your Transport Voucher or reach our Central Reservation. Please provide all necessary details, and we will assist you. Additional charges may apply in some circumstances.
How will I receive my Transport Voucher?
After booking, you will receive a Reservation Request, followed by a confirmation from our office. You will then receive a Transport Voucher with important travel information. If you don’t receive it by email, please contact us immediately. It’s recommended to print the voucher and keep it with you.
How do I make a reservation?
Yes, our private transfers are always direct, ensuring a faster and more convenient journey.
Are your transfers direct?
Your private transfer will arrive at the airport at the scheduled arrival time of your flight. We monitor flight arrivals to ensure that we are waiting for you when you land.
When will the private transfer arrive at the airport?
Your private transfer will arrive at the airport at the scheduled arrival time of your flight. We monitor flight arrivals to ensure that we are waiting for you when you land.
Do you provide child seats?
Yes, we provide child seats free of charge. As per EU law, children must use the correct child seat until they are 135 cm tall or 12 years old.
How do your prices compare to regular taxis?
Our prices are typically better than regular taxis, and you will know the price in advance. There’s no need to worry about unexpected charges. All drivers speak English, ensuring clear communication.
Are your cars licensed and insured?
Yes, we are fully licensed, and all our cars are insured, including passenger insurance.
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Turn your travel plans into reality with BeKrakow. Whether it’s an airport transfer, a guided tour, or a custom trip, we’ve got you covered. Start your journey today and create unforgettable memories!
